Welcome to www.ArtemixDesign.ch.
 

Artemix Design’s (« Artemix Design », « we », « us ») website (our « Website », « Site » or « ArtemixDesign.ch ») and related services are made available to you in accordance with the following Terms and Conditions of Use and any other rules posted on our Site. Please read these Terms and Conditions of Use with care before placing any order on www.ArtemixDesign.ch. We may modify or complete the Terms and Conditions of Use from time to time, therefore please make sure to consult them on a regular basis.

The use of this Site and related services is subject to the following Terms of Use & Service:

Registration
Creating an Account and establishing a Wishlist
Eligibility to purchase
Orders
Pricing policy
Delivery policy
Returns Policy
Acceptance of your Order
Payment
Promotion codes
Privacy policy and data protection
Intellectual property rights
Content
Third party links
Your activity
No commercial use
Our relationship
Compensation
Disclaimer
No waiver
Governing law

 

Registration
You may start shopping at ArtemixDesign.ch registering and creating an account. It will offer you the following advantages:

- saving you the time and effort of re-entering your details in the future
- tracking your orders (please consult Delivery policy and Shipping information)
- establishing your Wish List which you can e-mail to family and friends or print
- requesting your exchange or refund directly from your account
- consulting your transaction history
- receiving updates on launch of new Products, sales offers, information on our events, etc.

You may also need to register in order to use some of the services or features available on this Site.
 

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Creating an Account and establishing a Wish List
For creating an account on ArtemixDesign.ch, simply click on the “Log In” button in the right hand corner on top of the Homepage and then choose “Create an Account” to fill in your details. While registering, you are required to submit information about yourself that is true, accurate, current and complete. The account password you choose for your account at ArtemixDesign.ch should be unique and kept secure. You must notify us immediately if any breach of security or any unauthorized use of your account happens.
 

If you forgot your password, please follow the corresponding link in the Log In section.

If you wish to modify your password, please login to your account, go to the section “My Account” and edit “My Personal Information”.

If you wish to change your Shipping/Billing address, please login to your account, and go to either the section “Account Information” or the section “My Addresses” where you can manage all your addresses.

If you wish to cancel your ArtemixDesign.ch account for whatever reason, please contact us at info@artemixdesign.ch and we shall delete your account.


In order to create your personalized Wish List, please click on the Wishlist button situated in the right hand corner on top of the Homepage and then proceed to register as New Customer by following the instructions for creating an Account at ArtemixDesign.ch. The Wish List enables you to remember products that you wish to purchase later or to share with your family and friends before proceeding to purchase. Any Products will be kept on your Wish List as long as you need. Please note, however, that the products are not physically reserved for you so that out of stock products shall be automatically deleted from your List.
 
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Eligibility to purchase
The purchase on this Site is available only to individuals over 18 years of age, who have been issued a valid credit/debit card by a bank acceptable to Artemix Design, whose applications are acceptable to Artemix Design and to Paypal, and who have authorized Artemix Design’s and Paypal’s Payment Service Provider to process a charge on their credit/debit card in the amount of the total purchase price for the products which they order.
 

Artemix Design reserves the right to restrict unusually large quantities of an item being shipped to any one customer or postal address. If you are interested in a corporate order, please contact us at orders@artemixdesign.ch.

While placing an order on our Site, you warrant that the provided payment details are both valid and correct, and that you are the person referred to in the Billing information submitted.
 

By placing an order at www.ArtemixDesign.ch, you also expressly authorize our Payment Service Provider to perform credit checks and where they believe it necessary, to transmit or to obtain information about you to or from third parties, including to verify your credit/debit card number, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions. Moreover, you agree that they may use the personal information you submitted in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed according to their policy to a credit reference or fraud-prevention agency, which may keep a record of that information.
 

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Orders
By placing an order on ArtemixDesign.ch you agree to purchase a product on and subject to these Terms and Conditions of Use and other rules posted on this site. All orders are subject to acceptance, confirmation of the order price and availability.

You should also be aware that products placed in your Shopping bag are not physically reserved for you and may be purchased by other customers before you complete your order.
 

Please make sure the email address you provide to us is correct and your mailbox is in proper working order as all order confirmations and acceptances are sent to that email address. All communications between us will be conducted in the French language although we may communicate in English or Spanish if that is easier for you.

After you place your order, we will send you an email confirming that it has been received. Once your payment details have successfully passed through the preliminary authorization check, you will receive a second e-mail from us confirming the dispatch of your order to the delivery address you have submitted. Your payment card/PayPal account will be debited upon dispatch of your order. You should check carefully both e-mails for accuracy and let us know immediately if there are any errors. If ever this is the case, please send us an e-mail at orders@artemixdesign.ch.
 

For our products that are out of stock, the estimated availability time shall be indicated where appropriate (and we shall send you a notification if you are a registered customer).

Kindly note that many countries have specific import restrictions on certain products or types of materials. It is the responsibility of customers to check local customs regulations before placing an order for international delivery, Artemix Design does not offer any assistance in this process.
 

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Pricing policy
The prices of all products displayed on ArtemixDesign.ch are inclusive of applicable Swiss VAT for swiss clients and stated on a DDU basis (Delivery Duty Unpaid according to Incoterms) for clients with a shipping address outside Switzerland.
 

The shipment charges and any taxes or customs duties applicable by your local authorities are not included in the displayed prices. Kindly consult our Delivery policy and Shipping information) for more details. As each country has its own corresponding policies concerning taxes and customs, you should contact your local authorities and enquire about related questions before you proceed to purchase.

You can settle your purchase in Swiss Francs (CHF), Euros (EUR), British Pounds (GBP) and US Dollars (USD).For changing the displayed currency, click on the icon with the currency CHF in the right hand corner on top of the Homepage. 
Our prices displayed in Euros, British Pounds and US Dollars may vary according to exchange rates evolution vis-à-vis the Swiss Franc. All prices advertised on ArtemixDesign.ch are subject to change.
 

If you are a customer whose credit/debit card is not denominated in Swiss Francs, British Pounds, Euros or US Dollars, the final price of your purchase will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Your card issuer may also add a processing or administration fee for handling your payment.
 

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Delivery policy
Artemix Design ships in Switzeland and Europe (to all countries served by the Swiss Post and its local partners).

Traffic restrictions may apply to some countries where the Swiss Post delivers, mostly because of their internal security or political situation. Please use the following link for more detailed and updated information.

We do not ship to PO Boxes and Freight Forwarding Addresses.
 

Kindly note that we only ship to one address per order. If your order contains products that require shipping to multiple locations, you will need to place separate orders for each address. For your convenience, you may save several different addresses in your Address Book section of your ArtemixDesign.ch account. If you are interested in a corporate order, kindly contact us for assistance at orders@artemixdesign.ch.
 

Please note that your order will only be shipped once payment and delivery details have been approved. We generally aim to dispatch all orders within 24 hours, but this timeframe is to be considered as a guideline only as it does not take into account possible delays caused by payment authorization. Estimated delivery times commence from the date of dispatch and shall equally be used as a guide only.
 

Please understand as well that we cannot be held responsible for any potential delays caused by destination customs control, clearance processes and by the work of local post services or “force majeure” events. Kindly ensure you provide a correct and suitable shipping address while ordering with ArtemixDesign.ch as we are unfortunately unable to redirect orders once they have been dispatched.
 

For shipments within Switzerland, the estimated delivery times for our products are 3 days. For shipments of our products to other countries, please consult the estimated shipment times for any particular country by using the following link.

Shipping costs for our products are applied to your order before you check out so that you can clearly see them before you complete your purchase.

Please note that the prices of our products are displayed on a DDU (Delivery Duty Unpaid ) basis, which means that as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are being shipped to. The payment of these is necessary to release your order from customs upon arrival. As we are unable to advise you the amount this may be for each particular order and country, please make sure to consult your local authorities with an enquiry regarding your order before you submit it.
 

Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number where possible. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting "My Orders". For further help with tracking or locating your shipment, please contact us at: orders@artemixdesign.ch
 

All products are insured against theft and accidental damage whilst in transit from Artemix Design to the shipping address you provide.

Once your order has been delivered to the specified delivery address and signed for, it is no longer covered by insurance and the responsibility for your purchased products passes to you. If you have specified a recipient that is not yourself for delivery purposes, then you accept that evidence of a signature by that person is evidence of delivery, and transfer of responsibility in the same way.
 

If your package is damaged upon arrival you should make a note when signing for it that you are accepting a damaged box, inform us at orders@artemixdesign.ch and follow our Returns, Exchange and Refund policy if necessary.

If you do not receive your order, kindly contact us at orders@artemixdesign.ch.
 

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Returns Policy
If you wish to cancel your order once you received it, for whatever reason, you can return it to us under the following conditions:

If you decide to return products, kindly inform us in the three days following receipt of your order by e-mail at orders@artemixdesign.ch. We shall answer you without undue delay and provide you with detailed return instructions including the mailing address and the identification number for your return. Please note that unidentified returns may be sent back to the sender.
 

The whole shipment should be returned including all the products present in their original condition and packaging. Where provided, the products have to be returned in the corresponding pouches and any other objects that may be included in your shipment as gifts. You should send it back to us within seven working days following the receipt of our return instructions, at your expense. In the meantime, you must ensure that you take reasonable care of the products and do not use them or handle them inappropriately. Returns that are damaged or soiled shall not be accepted and may be sent back to the customer and/or a refund refused. All returns have to be sent via standard mail service, registered and adequately insured.
 

Upon reception of the returned products, we will reimburse you the amount of your order by crediting the card you used to process your order. Kindly note that the initial shipment charges you settled will not be reimbursed to you.

Artemix Design is not responsible for refund of any duties and taxes in case of a product return. We advise you to check with the appropriate local authorities in order to secure your rights where applicable.
 

What happens if I receive a damaged or faulty shipment?

If your package is damaged upon arrival, you should make a note when signing for it that you are accepting a damaged box and inform us at artemixdesign@hotmail.ch. Make sure to open the parcel  and inspect all the products upon reception as the products may not be damaged even if the outer shipping box is. If you find out that any of the products is damaged upon reception or you clearly notice a defect on any of the products (through no fault of your own handling, wearing or use), we will either exchange it or refund it, according to your preference. We will do the same if you have received a faulty shipment by mistake. In any case, you shall inform us about such occurrence as soon as possible but no later than in the three working days following the receipt of damaged or faulty shipment. Kindly send us an e-mail at orders@artemixdesign.ch explaining your problem and which option you choose. We shall answer you without undue delay and provide you with detailed return instructions including the mailing address and the identification number for your return. Please note that unidentified returns may be sent back to the sender.
 

- In case you wish to proceed for an exchange of a damaged or faulty product/shipment, we shall provide you with the instructions for returning it at our expense (For shipping within Switzerland this will be done directly through our postal client code. For shipping from abroad, we will reimburse your expenses.). The initial shipment fee for your order will not be refunded, but the shipment of the replacement products will be offered to you in compensation.

- In case you wish to get a refund for a damaged or faulty shipment, we shall give you the instructions for returning the shipment at our expense. We shall credit the total value of your order to your credit card or PayPal account that you used for the payment of the corresponding order within 30 working days following the receipt of the returned products. Kindly note, however, that Artemix Design is not responsible for refund of any duties and taxes in case of a product return. We advise you to check with the appropriate local authorities in order to secure your rights where applicable.
 

For both cases mentioned above, you should proceed to return the concerned product/shipment in the seven working days following the receipt of our return instructions. The whole product/shipment should be returned including all the products present in their original condition and packaging as far as possible. Where provided, the products have to be returned in the corresponding pouches and any other objects that may be included in your shipment as gifts. In the meantime, you must ensure that you take reasonable care of the products and do not wear them, use them or handle them inappropriately. All returns have to be sent via standard mail service, registered, and adequately insured. 
 

A copy of the acknowledgment of the receipt and of the invoice as well as the written mention "Return" both on the invoice and the carrier documents shall be attached to the returned parcel.  
 
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Acceptance of your order
Once you have completed your purchase, you will receive an e-mail from Artemix Design acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it. Please check carefully this e-mail for accuracy and let us know immediately if there are any errors. If ever this is the case, please send us an e-mail at orders@artemixdesign.ch.
 

The acceptance of your order and the completion of the contract between you and Artemix Design becomes effective when we email you to confirm that your order have been dispatched to the delivery address you have submitted. The sale contract is therefore concluded in Geneva, Switzerland and the language of the contract is English. Your payment card/PayPal account will be debited upon dispatch of your order.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular product, that the Set ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms and Conditions of Use.
 

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or suspending any transaction after processing has begun.
 

Kindly note that it is unfortunately not possible for you to add more products to a submitted order. If you would like to add items to your ordered product or if you wish all your ordered products to be delivered together, please send us an email at orders@artemixdesign.ch. We will cancel your original order provided that it has not been dispatched already. You shall then be able to place a new order which contains all the products that you require.
 

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Payment
You can settle your purchases at ArtemixDesign.ch with the cards MasterCard, Visa, Postfinance and also through Postfinance e-finance and PayPal, as well as by any other methods which may be clearly advertised on ArtemixDesign.ch in the future. Payment will be debited and cleared from your account upon dispatch of your order by Artemix Design. You confirm that the credit/debit card that you are using is yours or that you have been specifically authorized to use it by the owner of the credit/debit card. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Artemix Design, we will not be liable for any delay or non-delivery.
 

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if any third party procures unauthorized access to any data that you submit when accessing or ordering from the Site.
 

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Promotion codes
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other sales promotion or offer, and must be redeemed by the date published, if provided.
 

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Privacy policy and data protection
The information you provide on this Website may be held and used by us for the following purposes: order processing and administration of customers' orders and/or accounts, dealing with enquiries or complaints and sending our marketing updates from time to time (subject to any objection you may indicate when submitting your personal details to us via this Site).
 

It is your responsibility to maintain the confidentiality of your password and account details and Artemix Design shall not be liable to any person for any loss or damage which may arise as a failure to do so.

When you access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your data before they are sent to us and protects them from unauthorized use. We shall take reasonable care to maintain appropriate safeguards so as to ensure the security, integrity and privacy of the information you have submitted to ArtemixDesign.ch.
 

We do not, and shall never, pass on or sell your details to third party marketing companies.

As already mentioned, we may use your personal information to send you our marketing updates. Meanwhile, you have the opportunity to unsubscribe out of any such service or update at any time. We may also use your personal information together with non-personal data for our internal marketing studies so that we can consistently improve and better meet our visitors' needs.

We do collect data about the traffic on our website, sales, Wish lists and other commercial information but these data do not include any information that could identify you personally.
 

Like the majority of websites we use cookies. A cookie is a piece of information which is stored on your computer's hard drive by your web browser as it tracks your movements within websites. It does not allow to identify the user (yourself). They are designed to assist your shopping experience.

Kindly note that cookies placed on your system from visits to external links or partner websites (before, after or while visiting ArtemixDesign.ch) are not the responsibility of Artemix Design.
 

Please note that our Privacy Policy does not apply to websites operated by other companies to which we link. Artemix Design is not responsible for any personal information you submit to these third parties via our website. We recommend you consult the Privacy Policy of such other companies before submitting your details.

Artemix Design may disclose your information to any relevant regulatory body if such a legal obligation arises to us.
 

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Intellectual property rights
Your use of this Site and its contents grants no rights to you in relation to any copyright, designs, image/audio/video rights, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions.
 

You are permitted to use the Content only as expressly authorized by Artemix Design and/or its third party licensors. Any reproduction or redistribution of the mentioned Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of our materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use and may download extracts of any page from this Website for non-commercial, private use provided that:
- the content is not used on Ebay;
- any third person to whom you may provide these materials is made aware of the above-mentioned restrictions.
 

You agree that when accessing the Site you shall not price scrape or harvest pricing either manually or by use of a web spider, web robot or any other web-crawling technology. We monitor the market for infringements of our intellectual property rights and reserve the right to take any action we deem appropriate to protect our rights.
 

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Content
In addition to the Intellectual property rights mentioned above, "Content" is defined as any text and written material, designs, logos, images, photographs, graphics, sounds, music, audio and video published on this Site, including  the related Facebook page, as well as the Site’s corresponding source code and software.

Artemix Design tries to ensure that the information on this Site is accurate and complete. We cannot promise though that the Content is error-free and always up to date; the information is provided in good faith without any express or implied warranty. There is no guarantee given as to the accuracy or currency of any individual item. You must ensure that, prior to placing an order, you have checked all relevant details about the products you have selected as these details may have been updated or modified since you last visited this Website.
 

We have made every effort to display as accurately as possible the colors of the products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate. We strive to describe the products sold on ArtemixDesign.ch as completely and precisely as possible, but it should be understood that the colors, dimensions and weight are mentioned as an indication only, and may vary from one piece to another as part of our products is hand-made.
 

We do not promise that the functional aspects of ArtemixDesign.ch or that this Site, Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up-to-date virus checking software installed. All access and use of this Site is at the risk of the user.
 

Opinions expressed in public contributions to our Site, including the related Facebook page, are the personal opinions of the authors and do not necessarily reflect the views of Artemix Design. By posting, you agree to be solely responsible for the content of all information you contribute. You also grant to Artemix Design a right to use any content you provide for its own purposes including republication in any form or media. Contributions may be moderated, but we do not commit to checking all content and we will not be liable for third party posts. If you have a complaint about any posts please email us artemixdesign@hotmail.ch. Artemix Design reserves the right, at its sole discretion, not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trademarks and copyrighted content, improperly uses the medium for promoting and advertising businesses or contains personal data. Our Website with the related Facebook page are freely available to the public, therefore information you consider confidential should not be posted.
 

The personal opinions of our partner designers, or any third parties with whom we are associated, are their own and do not necessarily reflect the views of Artemix Design, and we do not accept responsibility for any such views expressed in any media.
 

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Third party links (Linking to this website)
We may include hyperlinks on this Site to other websites or resources operated by parties other than Artemix Design, which are not within our control. Artemix Design may not review all of the sites linked to this Website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
 

We shall try and make it as clear as possible that you are leaving our Website. We are not responsible for these websites in any way. It remains your responsibility to check the terms and conditions on any other website which you visit through ArtemixDesign.ch.
 

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Your activity
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions of Use, we may deny you access to this Site on a temporary or permanent basis.
 

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No commercial use
This Site is intended for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website or blog. For further information, kindly contact us at info@artemixdesign.ch.

 
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Our relationship
You acknowledge and agree that no joint-venture, partnership, employment or agency relationship exists between you and Artemix Design as a result of the Terms and Conditions of Use or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent or employee of Artemix Design, and we shall not be liable for any representation, act or omission on your part.
 

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Compensation
At our request, you agree to compensate Artemix Design, its officers, directors, agents, affiliates, licensors and suppliers, defend us, and hold us harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these Terms and Conditions of Use by yourself, including any other person’s accessing this Site using your Internet account caused by your action or inaction.
 

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Disclaimer
Artemix Design does not accept responsibility for any loss or damage occasioned by use of the information contained on this Website. In no event shall Artemix Design and/or its partners be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever arising out of or in any way connected with the use or performance of any of Artemix Design’s products.  In no event shall Artemix Design and/or its partners be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Site/services, with the delay or inability to use the Site or related services, the provision of or failure to provide services, or for any information, software, products with related graphics and services obtained through ArtemixDesign.ch, or otherwise arising out of the use of the Site, whether based on contract, tort, negligence, strict liability or otherwise.
 

Artemix Design does not endorse in anyway any advertisers/contents of advertisers on its Site. Therefore, kindly verify the veracity of all such information on your own before undertaking reliance and acting thereupon. Artemix Design shall not be responsible nor liable for any consequential damages arising on account of your relying on the contents of any such advertisement. 
 

We are not responsible for any delay in, or failure of, performance of our obligations under these Terms and Conditions of Use arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
 

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No waiver
If you breach these Terms and Conditions of Use and we take no action against yourself, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms and Conditions of Use.
 

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Governing law 
The Terms and Conditions of Use together with all our policies and procedures are governed by the relevant laws of Switzerland and the relevant courts of Geneva, with recourse to the Swiss Supreme Court in Lausanne, will have exclusive jurisdiction in all disputes arising out of or relating to the use of the Artemix Design site/services.

Only the French version of these Terms and Conditions of Use is binding, English language is a free translation.

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Legal Information

Artemix Design is a trading name of the company Artemix Design, MH.Sturdza, registered in Switzerland - in the Commercial Register of the State of Geneva under number CH-660.2012011-6. The registered seat address is 5 rue de la Flèche, 1207 Geneva, Switzerland. The Artemix Design company ca be contacted at the following e-mail address : info@artemixdesign.ch.

 

This Web site was created using PrestaShop™ open-source software.and is hosted by OVH.

 

 

 

Under normal circumstances, this Site is accessible to users anytime. Please note, however, that for reasons of maintenance, we may decide to interrupt the service for the required period. We will not be liable if for any reason this Site is unvailable at any time or for any period.